A client says, “You’re the only nurse who cares—everyone else is terrible.” What is the best response?

Question

Accepted Answer

B. “Let’s talk about how you’re feeling. I’ll also communicate with the team so your care stays consistent.” — This is splitting behavior. Respond with neutrality, avoid siding with the client against staff, and emphasize consistent team-based care and boundaries.

Answer

A. “You’re right. I’ll be your only nurse from now on.”

Answer

C. “I’ll report the other nurses for being uncaring.”

Answer

D. “Don’t talk about the staff that way.”